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Have you got a question about BitRater X-Ray? Our support team is here to help! Just send us a message and we’ll be in touch as soon as possible to help answer your enquiry.

FAQ

Q: Why BitRater X-Ray?

  • BitRater X-Ray stops malware attacks before they can do any damage to computers or servers. Using proven whitelisting technologies, BitRater X-Ray stops malware effectively using automated whitelisting of files and processes.

Q: What does BitRater do?

  • BitRater X-Ray stops malware attacks before they can do any damage to computers or servers. Using innovative whitelisting technologies, BitRater stops malware by effectively using automated whitelisting of files and processes. BitRater considers all processes (old and new) as potentially malicious EVERY TIME they start up and it performs a security check EVERY TIME before they are allowed to start on the endpoint.

Q: Does BitRater X-Ray use much system resources?

  • No, users do not experience any delays as BitRater X-Ray typically requires less than 1% CPU usage as no regular file scanning is needed.

Q: How does BitRater work?

  • BitRater will block and stop ALL malicious software every single time the software is due to be run (and before it executes). BitRater uses intelligent whitelisting to block malware at the point of execution. Known good files are allowed and known bad are blocked. Any time BitRater sees an unknown process on the endpoint, this process is automatically uploaded to the BitRater Cloud Service where it gets analysed by >50 anti-malware engines, compared to extensive databases of benign and malicious processes and finally analysed by advanced tools, when validated the proccess is allowed.

Q: What types of Malware attacks does BitRater protect against?

  • BitRater is a new and innovative technology that protects against malware, viruses, spyware, ransome ware, hacking and more.

Q: Is BitRater a traditional anti-virus solution?

  • No, it is not reactive and does not require constant update procedures with the latest known malware. BitRater does not require a complex ‘normal behaviour mode’ setup, nor a detailed ongoing maintenance regime to maintain policies. BitRater’s sole purpose is to stop malicious code before it can start on the endpoint, with no False Positives and no exceptions. This is Intelligent Whitelisting – ALL processes are checked before execution on physical and virtual Enterprise Endpoints.

Q: Which Operating Systems does BitRater protect?

  • From Windows Xp and Windows 2003 Server up to the latest versions.

Q: How does BitRater determine the intelligent Whitelist?

  • BitRater best practise. The customer goes through a process of audit to establish the customised intelligent whitelist. This process is in five steps of trial install, collect results, ,analyse the environment, create the intelligent whitelist(s), and deploy across the Enterprise . In the analysis phase BitRater establishes a file profile using many different key identifiers. Other whitelisting products use file name, file location, Digital Signatures etc. to identify an Executable. These are unsafe. BitRater is whitelisting of files at the process level in windows based on the file hash values (SHA256) being compared with our inteligence, in combination with other analysis actions. Every file must be on the BitRater whitelist to start as a windows process. Executables, Dynamic Link Libraries and drivers are all whitelisted with BitRater.

Q: How much System Resource is used by BitRater?

  • Users do not experience any delays as BitRater typically requires less than 1% CPU usage, as no regular file scanning is needed. BitRater does not require a complex “normal behaviour mode” setup, nor a detailed maintenance regime to maintain policies.

Q: Do I still need to install a regular Anti-Virus software?

  • Yes, we recommend having a regular Anti-Virus product installed to protect the endpoint from memory tampering and to remove bad files from the endpoint. BitRater will block bad files from running but does not remove them. BitRater is also compatible with all known AV and software patching products(if online access).

Q: What is the BitRater licensing model?

  • 12 month contract, paid up front or monthly with 3 months notice : longer terms available.

Q: How is the software deployed in an organisation?

  • The BitRater MSI-file can be deployed using standard software deployment tool. In Q2 a new module will be avaible to deploy without a SCCM system (for small or medium sized organisations).

Q: How is the Software being updated? Automatically?

  • Yes, automatically. The central BitRater Management Server automatically sends an update command to all endpoints to update themselves. Stand-alone BitRater installations update themselves using the BitRater Cloud Service.

Q: Where can I download a trial of the software?

  • You can download BitRater client software from www.BitRater.co/download or by contacting your chosen reseller.

Q: How can I test the BitRater software?

  • You can have a 30 day free trial period. If you wish to purchase BitRater after thefree trial period, please visit www.bitrater.biz/trial or contact your chosen reseller. We recommend you conduct your trial with a reseller to take full advantage of the trial.

Q: How do I install the BitRater trial?

  • The installation of BitRater is automatic, just follow the instructions.

Q: Can I purchase the software online?

  • No. To purchase BitRater you should contact your chosen reseller.

Q: How do I receive a licence key?

  • If you decide to purchase, a licence key can be obtained from your chosen reseller.

ABOUT US

BitRater X-Ray is a new and innovative technology that protects against malware, viruses, spyware, hacking and more.

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CONTACT

sales@bitrater.co

(+44) 1372 824786

ADDRESS

  • UK OFFICE
    BitRater Holdings Limited
    10 Orange Street
    London, WC2H 7DQ, UK

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